Reservations

All reservations must be confirmed in writing. To guarantee the reservation a 25% deposit is required within 10 days of confirmation. The deposit is refundable if the group is cancelled more than 30 days prior to arrival. For bookings made within 10 days of arrival, full payment by bankers draft or credit card is required. Credit card payments carry a 3% processing fee.

Payments

Full payment is required 20 days prior to arrival by bank transfer. The amount payable will be in EUR & GBP unless otherwise stated.

Cancellations

We require a rooming list six weeks prior to arrival for groups, to forward to the hotels. The final rooming list must be supplied to us at least two weeks prior to arrival. Small amendments will be acceptable up to 7 days prior to arrival. Any amendments or cancellations made less than 7 days prior to arrival will not be accepted and a cancellation charge may apply.

Liability

All the companies within GLOBE360 DMC Ltd group give notice that all arrangements for transport and conveyance, and for hotel accommodation or for any services, are made by them as agents on express condition that they shall not be liable for any injury, damage, loss, accident or irregularity howsoever caused.

We strongly recommend that all clients take out travel insurance.

Any contract entered into with the GLOBE360 DMC Ltd group of companies will be subject to the law and jurisdiction of England.

Complaint/Compensation